Privacy policy
This policy explains how SBMN Operating Pty Ltd trading as JSJ Roofing (ABN 26 667 426 593) handles personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Your name, phone number, email address and property address
- Details about your roof, including photos you send us and photos we take on site
- Strata plan numbers and the names of strata managers, committee members and occupants we need to contact for access
- Messages you send through our website forms, chat assistant, email, phone or SMS
- How you use our website, through cookies and analytics (see below)
How we use it
We use your information to respond to enquiries, inspect roofs, prepare quotes, schedule and complete work, invoice, provide warranty service and keep job records. If you tick “I’m interested in finance”, we use your mobile number to text you a link to HomePro Credit’s prequalification page. We do not send your details to HomePro: you choose whether to apply.
We may send you service messages about your job. We only send marketing messages if you have agreed, and every marketing message lets you opt out.
Who we share it with
We share information only as needed to do the work, with:
- Our job management, accounting and communication providers (for example ServiceM8, Xero and Microsoft 365)
- Our website, form and call-tracking providers (Netlify, WhatConverts) and analytics and advertising providers (Google)
- Our chat assistant provider (Anthropic), which processes chat messages to generate replies
- Strata managers, occupants or contractors involved in the job
- Anyone we are required to share it with by law
Some of these providers store data outside Australia, including in the United States. We choose providers with appropriate security and privacy commitments.
Our chat assistant
The “Ask us” chat on our website is an AI assistant. It answers general questions and can pass your details to our office so a person can follow up. Please don’t share sensitive information in the chat. Card, bank and ID numbers typed into the chat are removed before the transcript is saved with your job record.
Cookies and analytics
Our website uses cookies and similar technologies to understand how visitors use the site and to measure our advertising. We may also use Microsoft Clarity and Plausible to see how pages are used (for example, where people click and scroll). Clarity masks text you type into forms. You can block cookies in your browser settings.
Keeping it secure
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Job records are kept for as long as we need them for warranty, legal and accounting purposes.
Access, correction and complaints
You can ask to see or correct the information we hold about you, or make a privacy complaint, by emailing info@jsjroofing.com.au or calling (02) 9627 3232. We will respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Last updated: October 2026