Warranty Terms

JSJ ROOFING – TERMS AND CONDITIONS & WARRANTY POLICY

  1. Quote and Acceptance
  • All quotes issued by JSJ Roofing are valid for 30 days from the date of issue.
  • Acceptance of the quote, either verbally or in writing, constitutes agreement to these Terms and Conditions and initiates a legally binding contract.
  1. Scope of Works
  • The scope of works is limited to what is explicitly described in the quotation.
  • The following are excluded unless specified in writing:
    • Electrical and plumbing disconnection or reconnection
    • Asbestos identification or removal
    • Repainting of ceilings or walls
    • TV or satellite reception adjustments
    • Below-ground works or drainage
    • Removal or reinstallation of solar panels, hot water systems, or similar fixtures
  1. Site Access and Safety
  • The client agrees to provide clear access to the work area and ensure a safe work environment.
  • In the event that overhead power lines, tree branches, or other hazards exist, the client is responsible for arranging and bearing costs for any required disconnection, clearance, or safety shutdowns.
  1. Cancellations and Rescheduling
  • Cancellation or rescheduling must be provided in writing at least 7 days prior to the scheduled job start.
  • Cancellations made within this period may result in charges for:
    • Materials purchased or delivered
    • Wasted time allocations
    • Administration and scheduling losses
  1. Ownership of Materials
  • All materials remain the property of JSJ Roofing until full payment is received.
  • If full payment is not made within the specified time, JSJ Roofing reserves the right to reclaim or remove installed materials or fixtures.
  1. Foot Traffic and Unauthorized Modifications
  • Clients and third parties must not walk on or otherwise interfere with the roof post-completion.
  • Any modifications, maintenance, or repairs made by parties other than JSJ Roofing will void the workmanship warranty.
  1. Warranty Terms

JSJ Roofing Workmanship Warranty

We warrant that the roofing services provided under this agreement will be free from defects in workmanship and materials:

Service TypeWarranty Duration
Repointing5 years
General Workmanship2 years from completion
Non-Structural Repairs2 years from completion

Warranty Exclusions

This warranty does not cover:

  • Acts of God: storms, hail, earthquakes, hurricanes, fires
  • Natural wear and tear, fading, or cosmetic defects
  • Unauthorized foot traffic or third-party access post-service
  • Misuse, negligence, or lack of maintenance
  • Structural movement, cracks in ceilings, or internal water damage unless directly resulting from workmanship

Voiding Conditions

The warranty will be void if:

  • Unauthorized individuals walk on the roof post-completion
  • Any alterations or repairs are carried out by others
  • Damage is caused by solar panel installers, painters, or other contractors not authorized by JSJ Roofing

Warranty Claims Process

To lodge a claim:

  1. Email info@jsjroofing.com.au with subject “Warranty Claim”
  2. Include your original invoice as proof of work
  3. JSJ Roofing will inspect the issue within a reasonable timeframe and determine if a claim is valid

Warranty Limitations

JSJ Roofing’s liability is limited to repairing or replacing the defective part of the service. We are not liable for incidental or consequential damages, including property damage or business interruption.

Non-Transferability

This warranty is exclusive to the original purchaser listed on the invoice and non-transferable. (Optional clause: A transfer fee may apply if warranty transfer is requested within 30 days of property sale.)

  1. Manufacturer Warranties

The following materials are covered under their respective manufacturer warranties:

  • Wakaflex®:
    10-year warranty if installed per manufacturer’s guidelines
    Excludes improper installation, physical damage, and natural disasters.
  • Aqua Flash®:
    10-year warranty if installed per manufacturer’s guidelines
    Excludes improper installation, physical damage, and natural disasters.
  • BlueScope Steel®:
    • COLORBOND®: Up to 36 years against corrosion from natural elements
    • ZINCALUME®: Up to 30 years against corrosion from natural elements

Refer to the official manufacturer documentation for full terms. JSJ Roofing ensures installation is done to the required standards to maintain warranty eligibility.

  1. Amendments

Any changes to these Terms and Conditions must be agreed upon in writing and co-signed by both JSJ Roofing and the client.

  • Premier strata have been using JSJ roofing for the repair and maintenance of all types of roofing and gutters. JSJ has a meticulous approach to roof repair with full photographic before and after detail of every job meaning there is no question as to the integrity of their workmanship.

    Anthony Votano – General Manager at Premier Strata Management

  • Westside has had the pleasure of using the services of JSJ Roofing for the past 8 years. During this time, they have proven themselves to be reliable and professional in delivering quality roofing works. We have no hesitation in recommending their services to clients, family and friends.

    Frank Vigouroux – Owner of Westside Strata

  • We have dealt with many roofing companies over the years and most of them cannot match the quality of workmanship, both on site and from the office admin staff. Their comprehensive reports and photos provided for all jobs they do make our job so much when justifying why we are using their services

    Anthony Montibeler – Owner of Norwest Strata Management

  • I first came across JSJ Roofing six years ago and was impressed by their up front and honest approach to work that needed doing. Strata Plans that I manage regularly choose them when comparing roofing quotes due to their comprehensive and detailed quotes and then will usually use no other roofing contractors.

    Nicole Tilbrook – Strata manager at Len Robinson Strata Management

  • I have had the pleasure of working with JSJ Roofing for the last 4 years through the buildings we manage. JSJ Roofing have always been professional, invariably have given the correct advise, jobs are attended to promptly and are charge fairly. JSJ Roofing treat customers with respect and are very approachable.

    Rebekah Vigouroux – Strata Manager at Westside Strata

  • I find JSJ Roofing to be very focused making sure the jobs are completed to a high standard preventing future problems from occurring. It is good to see the use of photos as well as this gives us a good understanding of the problems at hand.

    Ian Whitfield – Strata Manager at Premier Strata
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