JSJ ROOFING – TERMS AND CONDITIONS & WARRANTY POLICY
- Quote and Acceptance
- All quotes issued by JSJ Roofing are valid for 30 days from the date of issue.
- Acceptance of the quote, either verbally or in writing, constitutes agreement to these Terms and Conditions and initiates a legally binding contract.
- Scope of Works
- The scope of works is limited to what is explicitly described in the quotation.
- The following are excluded unless specified in writing:
- Electrical and plumbing disconnection or reconnection
- Asbestos identification or removal
- Repainting of ceilings or walls
- TV or satellite reception adjustments
- Below-ground works or drainage
- Removal or reinstallation of solar panels, hot water systems, or similar fixtures
- Site Access and Safety
- The client agrees to provide clear access to the work area and ensure a safe work environment.
- In the event that overhead power lines, tree branches, or other hazards exist, the client is responsible for arranging and bearing costs for any required disconnection, clearance, or safety shutdowns.
- Cancellations and Rescheduling
- Cancellation or rescheduling must be provided in writing at least 7 days prior to the scheduled job start.
- Cancellations made within this period may result in charges for:
- Materials purchased or delivered
- Wasted time allocations
- Administration and scheduling losses
- Ownership of Materials
- All materials remain the property of JSJ Roofing until full payment is received.
- If full payment is not made within the specified time, JSJ Roofing reserves the right to reclaim or remove installed materials or fixtures.
- Foot Traffic and Unauthorized Modifications
- Clients and third parties must not walk on or otherwise interfere with the roof post-completion.
- Any modifications, maintenance, or repairs made by parties other than JSJ Roofing will void the workmanship warranty.
- Warranty Terms
JSJ Roofing Workmanship Warranty
We warrant that the roofing services provided under this agreement will be free from defects in workmanship and materials:
Service Type | Warranty Duration |
Repointing | 5 years |
General Workmanship | 2 years from completion |
Non-Structural Repairs | 2 years from completion |
Warranty Exclusions
This warranty does not cover:
- Acts of God: storms, hail, earthquakes, hurricanes, fires
- Natural wear and tear, fading, or cosmetic defects
- Unauthorized foot traffic or third-party access post-service
- Misuse, negligence, or lack of maintenance
- Structural movement, cracks in ceilings, or internal water damage unless directly resulting from workmanship
Voiding Conditions
The warranty will be void if:
- Unauthorized individuals walk on the roof post-completion
- Any alterations or repairs are carried out by others
- Damage is caused by solar panel installers, painters, or other contractors not authorized by JSJ Roofing
Warranty Claims Process
To lodge a claim:
- Email info@jsjroofing.com.au with subject “Warranty Claim”
- Include your original invoice as proof of work
- JSJ Roofing will inspect the issue within a reasonable timeframe and determine if a claim is valid
Warranty Limitations
JSJ Roofing’s liability is limited to repairing or replacing the defective part of the service. We are not liable for incidental or consequential damages, including property damage or business interruption.
Non-Transferability
This warranty is exclusive to the original purchaser listed on the invoice and non-transferable. (Optional clause: A transfer fee may apply if warranty transfer is requested within 30 days of property sale.)
- Manufacturer Warranties
The following materials are covered under their respective manufacturer warranties:
- Wakaflex®:
10-year warranty if installed per manufacturer’s guidelines
Excludes improper installation, physical damage, and natural disasters. - Aqua Flash®:
10-year warranty if installed per manufacturer’s guidelines
Excludes improper installation, physical damage, and natural disasters. - BlueScope Steel®:
- COLORBOND®: Up to 36 years against corrosion from natural elements
- ZINCALUME®: Up to 30 years against corrosion from natural elements
Refer to the official manufacturer documentation for full terms. JSJ Roofing ensures installation is done to the required standards to maintain warranty eligibility.
- Amendments
Any changes to these Terms and Conditions must be agreed upon in writing and co-signed by both JSJ Roofing and the client.